LEGAL
FRAMEWORK

1. Data Controller
VertexBridgeGlob, registered at Crer. Mataró 2, El Prat de Llobregat, Barcelona, España, is the data controller responsible for the processing of personal data collected through this website. Contact: [email protected].

2. Data Collection & Purpose
We collect personal data solely for the purpose of delivering our business consulting services and responding to inquiries submitted through our contact forms. The categories of data processed include: name, email address, phone number, and any information voluntarily provided in message fields. This data is processed under Article 6(1)(b) of the EU GDPR — necessary for the performance of a contract or pre-contractual measures.

3. Data Retention
Personal data is retained only for the duration necessary to fulfill the purposes for which it was collected. Contact form submissions are retained for a maximum of 24 months. Financial records related to service agreements are retained for 6 years in compliance with Spanish tax legislation.

4. Data Sharing
VertexBridgeGlob does not sell, trade, or transfer personal data to third parties. Data may be shared with: hosting infrastructure providers bound by data processing agreements, payment processors for transaction facilitation, and legal authorities when required by applicable law.

5. International Transfers
Personal data is processed within the European Economic Area. In the event of transfers outside the EEA, VertexBridgeGlob ensures adequate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

6. Your Rights
Under the EU General Data Protection Regulation (GDPR), you have the right to: access your personal data, rectify inaccurate data, request erasure of your data, restrict processing, data portability, and object to processing. To exercise these rights, contact [email protected].

7. Data Security
VertexBridgeGlob implements appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (TLS), access controls, and regular security assessments.

8. Supervisory Authority
You have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at https://www.aepd.es if you believe your data protection rights have been infringed.

1. What Are Cookies
Cookies are small text files placed on your device when you visit a website. VertexBridgeGlob uses cookies to ensure the technical functionality of this website and to remember your cookie consent preferences.

2. Cookies We Use
This website uses only strictly necessary cookies: a session cookie for site functionality and a consent cookie (vbg_cookie_consent) to remember your cookie acceptance preferences. No analytics, advertising, or third-party tracking cookies are deployed.

3. Cookie Consent
Upon first visit, a cookie consent banner is displayed. By clicking "ENGAGE_DRS", you consent to the use of strictly necessary cookies. This consent is stored in your browser's localStorage and persists until you clear it manually.

4. Managing Cookies
You can control and delete cookies through your browser settings. Note that disabling strictly necessary cookies may impair the functionality of this website. For guidance, consult your browser's help documentation.

5. Third-Party Cookies
VertexBridgeGlob does not deploy any third-party cookies. The Google Maps iframe on our contact page may set cookies governed by Google's own privacy policy.

1. Service Initiation
All consulting services commence upon payment confirmation. VertexBridgeGlob begins resource allocation and diagnostic preparation immediately upon transaction verification.

2. Withdrawal Period
In accordance with EU consumer protection directives, clients may withdraw from a service agreement within 14 days of payment without providing justification. However, if service delivery has commenced with the client's explicit consent, the right of withdrawal is waived proportionally to the work completed.

3. Cancellation Tiers
Cancellation within 48 hours of payment: full refund. Cancellation between 48 hours and 7 days: 50% refund of the remaining undisputed balance. Cancellation after 7 days or upon delivery of any work product: no refund applies. These terms apply to all service tiers offered by VertexBridgeGlob.

4. Non-Refundable Elements
Completed deliverables, third-party costs incurred on behalf of the client, and non-recoverable expenses are non-refundable. These will be clearly itemized in any refund calculation.

5. Dispute Resolution
Refund requests must be submitted in writing to [email protected] within 30 days of the relevant invoice date. VertexBridgeGlob will acknowledge receipt within 2 business days and provide a resolution within 10 business days.

6. Payment Processing Fees
Transaction fees charged by payment processors are non-refundable. In cases of VertexBridgeGlob-initiated cancellation, these fees will be absorbed by VertexBridgeGlob.

1. Acceptance
By engaging the services of VertexBridgeGlob, located at Crer. Mataró 2, El Prat de Llobregat, Barcelona, España, you agree to these Terms of Service. These terms constitute a legally binding agreement between you (the Client) and VertexBridgeGlob.

2. Scope of Services
VertexBridgeGlob provides business consulting services as described in individual service proposals and statements of work. Each engagement is governed by its specific proposal, which forms an integral part of these terms. Services include operational analysis, strategic framework development, profit optimization, and related consulting activities.

3. Intellectual Property
Upon full payment, all deliverables produced specifically for the Client become the Client's property. VertexBridgeGlob retains ownership of pre-existing methodologies, frameworks, tools, and general consulting know-how. Neither party may use the other's proprietary materials without written consent.

4. Confidentiality
Both parties agree to maintain strict confidentiality regarding all proprietary information exchanged during the engagement. This obligation survives the termination of the service agreement for a period of 3 years.

5. Limitation of Liability
VertexBridgeGlob's total liability under any engagement shall not exceed the total fees paid by the Client for the specific service giving rise to the claim. VertexBridgeGlob shall not be liable for indirect, consequential, or punitive damages.

6. Termination
Either party may terminate an engagement with 30 days' written notice. In the event of termination, the Client is obligated to pay for all work completed up to the termination date, calculated on a proportional basis.

7. Governing Law
These terms are governed by the laws of Spain. Any disputes shall be subject to the exclusive jurisdiction of the courts of Barcelona, España.

8. Amendments
VertexBridgeGlob reserves the right to amend these terms at any time. Updated terms will be published on this page with a revised "Last updated" date. Continued use of services after amendments constitutes acceptance.